Customer Information

Emergency® Freight International Ltd. Standard Operating Procedure.

Background:

Emergency Freight International Ltd. Is a subsidiary of the Keely Group based in Dublin, Ireland. Emergency® is renowned for offering the fastest global delivery times to the global manufacturing industry. Emergency® operates in Europe, The US and in Asia.

In order to better harmonise and control the flow of invoices and payments it has been decided to draw up a Standard Operating Procedure (hereon referred to as SOP) for the acquisition of Emergency® services and for the processing of payments to Emergency® Freight International Ltd.

Commitments to our clients:

• Portal access to process data such as order status, invoices and shipments between Emergency®, its customers and consignees.
• The ability to receive and edit orders reliably and cost-effectively under all methods of delivery.
• Concurrent support for all business processes of all customers and consignees.
• Load consolidation of freight for delivery to multiple customers at common or proximate locations.
• Automated billing and invoicing for all logistics services.
• Robust and flexible functionality in a single logistical platform capable of serving multiple customers in multiple facilities without extensive customization or customer-by-customer integration.
• Individual account and project managers for established customers.

Billing:

• Emergency®’s billing system ensures that it provides the necessary integration with operational activities in order to avoid potential revenue leaks relating to these services. Each customer will have unique service requirements and therefore the billing of services will vary in terms of type of service and rates.
• A big manufacturer may have certain requirements for shipment of goods to one plant, but not for the same type of shipment to a different plant. Once the combinations and permutations have been set up within Emergency®’s system, it recognizes the differences and includes them as part of the larger implementation. Each tailored solution is subject to a manual billing process. All shipments can be traced on the bespoke online customer portal.

Terms of Credit:

• Emergency® will negotiate terms of credit on an individual basis with new customers. Mitigating circumstances will prompt full and frank negotiations with a client in order to satisfactorily facilitate their requirements.

Payment Details:

• Please arrange payment by wire transfer or as arranged:

Name: Emergency Freight International Ltd
Address: Unit 9A, Ashbourne Business Park, Ashbourne, Co. Meath, Ireland
Contact Name Accounts Payable
Tel Nimber: +353-01-835 2502
Fax Number: +353-01-835 7500